FRSHFreshworks Inc.
This is the year Freshworks has to prove it can scale beyond its current SMB-centric model and deliver consistent, durable growth. The next catalyst — Q3 2026 earnings — is the first real test, with the stock anchored at $11.30 and the market expecting a bull path to $12.30 or a bear path to $10.00, leaning bull. The outcome will set the tone for the rest of the year, as the company faces a pivotal moment in its evolution.
The Read
4% after Q4 2025 earnings matched estimates but FY26 guidance disappointed, then rallied about 23% following a major enterprise AI contract win and improved Net Retention Rate signaling stronger customer expansion.
The schedule
No upcoming catalysts on the current packet.
Past
- Thu17Sep
Actual outcome: Mixed · $12.55 at outcome
The stock fell 1.4% following the Freddy AI Product Update & NRR Check, reflecting mixed market sentiment. While the AI rollout showed potential for improved net retention rates, the lack of clear revenue growth metrics and cautious guidance on AI adoption tempered optimism. The price action suggests investors remained skeptical about the immediate impact of the update on top-line growth.
Market assessment of the latest Freddy AI rollout and its measurable impact on net retention rates.
- Tue28Jul
Actual outcome: Bull · $11.52 at outcome
Freshworks reported Q2 2026 earnings that met expectations, with EPS coming in exactly in line with estimates at -$0.017. The stock experienced a modest rally, supported by positive strategic developments including the appointment of a new Chief Product and Technology Officer and being named a Leader in the 2026 Gartner Magic Quadrant for IT Service Management Platforms. These announcements helped reinforce confidence in the company's product vision and execution, driving the positive price action.
Market evaluation of Q2 execution, focusing heavily on whether the major February AI win is pulling through to broader top-line revenue.
- Fri20Feb
Actual outcome: Bull · $9.20 at outcome
Freshworks announced a significant enterprise AI contract win and reported an improvement in its Net Retention Rate (NRR), signaling strong upmarket traction and customer expansion. The positive NRR update and validation of its AI product strategy drove the stock's 23% rally, as it alleviated previous concerns about enterprise demand and churn.
- Tue10Feb
Actual outcome: Bear · $7.04 at outcome
Freshworks reported Q4 EPS of $0.68, exactly meeting consensus estimates. Despite the in-line earnings, the stock plunged 19.4% as investors reacted negatively to the company's FY26 guidance. The cautious forward outlook overshadowed the Q4 results, driving shares well below the bear floor.
